Terms of Use

The website www.dognrose.gr is the online store for the exhibition and distribution of products via the Internet of the individual business of Stelios Valsamis with VAT number 139400075, referred to as the “Company.” Before entering the online store and browsing our website, we invite you to consult the following terms and conditions, which specifically apply to the use of our online store.

1. Terms

The Company reserves the right to unilaterally modify or renew the present terms and conditions of transactions conducted through its online store, according to its needs and business practices. The company undertakes the obligation to inform users about any modifications and any changes through the website of the current online store.

2. Provided Information and Products

The Company is committed to the quality, completeness, and validity of the information provided on its website, both regarding the accurate details displayed and the services provided by its online store, subject to any technical or typographical errors that cannot be predicted or have occurred unintentionally or due to force majeure interruptions of the website’s operation.

3. Limitation of Liability

The Company is not liable to customers/users for damages that may arise from the execution or non-execution of their orders.

Additionally, the Company reserves the right regarding the delivery time of goods in cases of force majeure. The online store of the company cannot guarantee the availability of products but ensures timely information to end consumers about their unavailability.

The Company assumes no responsibility for damages that may occur during the transportation of the products. The products travel at the buyer’s risk and responsibility.

The online store provides content (e.g., information, names, photographs, images, illustrations, etc.), products, and services as they are. Under no circumstances shall the Company’s online store be liable for any legal or civil claims or any damage (including, but not limited to, loss of profits, data, potential profits, monetary satisfaction, etc.) arising from visitors’ use of the website or third parties due to its operation or non-operation or the inability to provide services or information available through it or any unauthorized interventions by third parties in products or services or information provided through it.

4. Intellectual Property Rights

This website is the official online store of the individual business dognrose with VAT number 139400075. All content of the website, including images, graphics, photographs, designs, texts, provided services, and products, constitutes the intellectual property of the company and is protected by the relevant provisions of Greek law, European law, and international conventions.

Any copying, analog/digital recording, and mechanical reproduction, distribution, transmission, downloading, modification, resale, creation of derivative works, or misleading the public about the actual provider of the Content of the website is prohibited. Any reproduction, republication, uploading, announcement, dissemination, or transmission or any other use of the Content in any way or means for commercial or other purposes is only allowed with the prior written permission of the Company or any other legitimate holder of the above intellectual property rights.

The names, images, logos, and distinctive features representing the Company and/or its online store or third parties associated with them, as well as their products or services, are exclusively trademarks and distinctive features of the Company and/or the online store or the above third parties and are protected by Greek, Community, and international laws concerning trademarks and industrial and intellectual property rights. In any case, their appearance and display on the website and in the online store should not be perceived in any way as a transfer or assignment of a license or right to use them.

1. Website Use

Users must abide by the terms and conditions of the website when using it. They are prohibited from engaging in any illegal activities, spreading harmful content, or violating the rights of others.

2. Intellectual Property Rights

The website acknowledges and protects the intellectual property rights of third parties. Users are not allowed to use, copy, or distribute any content from the website without proper authorization.

3. Links to Third-Party Websites

The website may contain links to third-party websites. Users must be aware that the website has no control over these external sites and is not responsible for their content or privacy practices.

4. Limitation of Liability

The website provides information and services as is, without any warranties. It is not liable for any damages arising from the use of the website or the inability to access it.

5. User Responsibility

Users must not use the website to share or transmit illegal, harmful, offensive, defamatory, or discriminatory content. They must not violate the privacy of others or engage in any activity that could harm minors.

6. Security

The website acknowledges the importance of data security and takes necessary measures to ensure maximum security for users’ personal information and electronic transactions.

7. Protection of Personal Data

When users visit the website and place orders, they may be asked to provide personal information. This data is used solely to support and execute the transactional relationship and is kept secure according to Greek and EU laws. The website may share the information with relevant authorities as required by law.

Please note that this is just a summary, and if you have any specific questions or concerns about the terms and conditions or privacy policy, it’s best to review the full text or consult the website directly. Additionally, keep in mind that this information may be outdated since my knowledge cutoff date is September 2021, and website terms and policies can change over time.

8. Purchase of Products

The company strives to provide high-quality services but cannot be held responsible for any errors in product prices or specifications. The website cannot guarantee that there will be no interruptions in its operation or “human” errors in updating the price of a product. Users are encouraged to contact the company if they notice any products offered at unusually low or high prices before proceeding with the order.

9. Return Policy

The Return and Exchange Policy is detailed in the corresponding section. It likely explains the conditions and procedures for returning or exchanging purchased products.

10. Order Cancellation

Orders are processed only after completing all steps of the checkout process and viewing the relevant message. If a user wishes to cancel an order after submission, they should immediately contact the company either by phone or through the contact form. However, orders that have already been received by a courier or carrier for delivery to the customer cannot be canceled.

11. Payment Methods

The available payment methods are explained in detail in the corresponding section.

12. Prices of the Online Store

While the company endeavors to accurately display product details and prices on its online store, typographical or technical errors may occur. All prices listed include a 24% VAT.

13. Shipping Costs

Shipping costs are provided in detail in the section about SHIPPING/PAYMENT METHODS.

14. Order Delays

Orders may be delayed due to various reasons, such as unavailability of a product, extreme weather conditions, strikes, or force majeure events that could affect transportation and delivery. Additionally, delays may occur if the company is unable to contact the customer through the provided contact information.

15. Warranties

Products are covered by their respective manufacturer’s warranties. The company will examine the fulfillment of warranty terms as specified by the manufacturer. Warranty coverage may not be provided if the product does not come with a valid purchase receipt.

As always, it’s essential to refer to the full text on the website for the most accurate and up-to-date information.